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Labour Market Partnership Project – Mastering the Puzzle Pieces

Coordinating to bring low-literacy and marginalized clients employment

In 2013-2015 the Learning Networks of Ontario – Western Region received Labour Market Partnership funding to research and create resources for the Literacy and Basic Skills programs to assist low-literacy and marginalized clients to employment.  QUILL worked on strengthening service coordination in 3 multi-service centres in the region.  Those sites were

• Kincardine – Lake Huron Learning Collaborative
• St. Marys – The Education and Employment Centre
• Stratford – Stratford Career Centre

QUILL worked with the community partners working out of each site and held focus groups with clients using the sites to ensure that services between community partners were coordinated and reduced duplication for the clients.

Here are links to the resources created by QUILL in this project.

Webinar describing the project – Mastering the Puzzle Pieces – Relationship Building 


We created a notepad with avatars of the community partners staff to assist staff in explaining to clients about the different services at the site.  The group also created posters with client’s testimonials to post on site and in other community partners offices like Ontario Works.  Finally, a Memorandum of Understanding was created to outline the roles and responsibilities of each organization working at the site.

St. Mary’s

At the St. Marys Centre we held a focus group with the clients.  The remarked on how well services were coordinated at the site.

Report from St. Marys Focus Group 


In Stratford we designed a number of tools for the multi-service centre to use.

business card
exterior signs
Staff Orientation Guide

Final report for Stratford.

Full report details can be found on the Learning Networks of Ontario website.

Heather Robinet, Executive Director

Telephone: 519-881-4655

QUILL Learning Network
PO Box 1272, Seaforth, N0K 1W0

QUILL maintains a virtual office.

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