Labour Market Partnership Project – Mastering the Puzzle Pieces
Coordinating to bring low-literacy and marginalized clients employment
In 2013-2015 the Learning Networks of Ontario – Western Region received Labour Market Partnership funding to research and create resources for the Literacy and Basic Skills programs to assist low-literacy and marginalized clients to employment. QUILL worked on strengthening service coordination in 3 multi-service centres in the region. Those sites were
• Kincardine – Lake Huron Learning Collaborative
• St. Marys – The Education and Employment Centre
• Stratford – Stratford Career Centre
QUILL worked with the community partners working out of each site and held focus groups with clients using the sites to ensure that services between community partners were coordinated and reduced duplication for the clients.
Here are links to the resources created by QUILL in this project.
Webinar describing the project – Mastering the Puzzle Pieces – Relationship Building
We created a notepad with avatars of the community partners staff to assist staff in explaining to clients about the different services at the site. The group also created posters with client’s testimonials to post on site and in other community partners offices like Ontario Works. Finally, a Memorandum of Understanding was created to outline the roles and responsibilities of each organization working at the site.
At the St. Marys Centre we held a focus group with the clients. The remarked on how well services were coordinated at the site.
In Stratford we designed a number of tools for the multi-service centre to use.
Full report details can be found on the Learning Networks of Ontario website.